Returns & Exchanges
At Chilly's, we want you to love your home essentials; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
2
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Drop Off and Track
Deliver your package to the nearest authorized shipping location and keep your tracking receipt until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing